Frequently Asked Questions
Pre-Trip Planning
What documentation will I need?
US Citizens need a photo identification such as a driver’s license or passport. Non US Citizens need to have a passport valid for six months beyond your return date. Birth and naturalization certificates are not acceptable forms of documentation.
Please carry your passport with you at all times. We also recommend packing a photocopy of the signature and photo pages of your passport. If your passport should get lost, the photocopy will make it much easier to get an emergency replacement.
Please check with your home country’s consulate regarding specific passport and visa requirements.
When should I arrive at the airport?
Recommended domestic and international check-in time is at least two hours prior to departures. Please call the airline or access the airline’s website to check for schedule changes/flight delays and reconfirm recommended check-in time prior to leaving for the airport.
Should I purchase travel insurance?
As is customary with group travel, no special insurance has been arranged. Some individual policies provide coverage for luggage loss or damage, and a few health plans cover overseas accidents and illness. You may wish to check with your insurance agent to see what your coverage is and perhaps purchase additional insurance if desired.
What should I pack?
Comfortable resort wear is recommended. The Hawaiian style is comfortable and relaxed.
Suggestions for men:
- Khakis and jeans
- Walking shorts and t-shirts
- Bathing suit
- Comfortable slacks for evening functions
- Polo shirts or short-sleeved button-down shirts
- Comfortable walking shoes or sandals
- Sunglasses, visor/hat, and sunscreen
Suggestions for women:
- Sundresses
- Walking shorts and t-shirts
- Cotton shirts/blouses and skirts
- Pantsuit or cocktail dress and dress shoes for evening functions
- Bathing suit
- Comfortable walking shoes or sandals
- Sunglasses, visor/hat, and sunscreen
What is the dress attire for the trip?
The entire event is comfortable resort casual. This includes business meetings and all evening functions. Women may wish to have a casual dress or skirt for evening activities and men will want to bring a pair of casual slacks and collared shirt.
What items can I carry-on?
Please check with your airline regarding items you can and cannot carry on the flight. Weapons or anything that could be perceived as threatening are not allowed on flights. Currently liquids must be in a 3 ounce or smaller container and inserted into a 1-quart bag. Each traveler may only bring one 1-quart bag.
How much luggage can I take?
Each passenger is allowed to take the following on domestic and international flights: one carry-on bag, total dimensions (22" x 14" x 9") must not exceed 45 inches nor weigh more than 40 lbs; one additional personal carry-on item, such as a purse or briefcase/laptop case—please note that all carry-on items must fit under the seat in front of you or in the overhead compartment; and two checked bags, total dimensions of each bag must not exceed 62 inches nor weigh over 50 lbs.
Please check with your airline regarding baggage fees. All baggage fees are the responsibility of the traveler. Please note that most airlines charge significant fees for overweight or oversized luggage. Be sure all baggage and personal belongings are properly insured. Items such as medications, jewelry, or other valuables and important documents should be hand-carried. Responsibility will not be assumed by the airline or by Nu Skin for loss of or damage to these items.
Please be sure your luggage is checked through to your final destination Kahului, Maui Airport code: OGG
Should I lock my checked luggage?
Airport security may need to open your checked bags in order to perform a random security screening. If your bags are locked, security will break the locks during the screening process and will not assume liability for any damage this may cause. If you want to guarantee that your checked bags are not forced open, leave them unlocked, but make sure you carry all documentation and valuables with you.
On My Trip
What is the weather like?
Temperatures during March are approximately 81°F (26°C) during the day, with lows around 63°F (16°C). Maui averages 2.10 inches (5.3 centimeters) of rain during the month of March.
What is the time difference?
When it is 7 a.m. in Maui , it is Noon in New York; 10 a.m. in Provo and 9 a.m. in Los Angeles ; 2 a.m. (next day) p.m. in Tokyo; 1 a.m. (next day) in Hong Kong 6 p.m. Brussels ; and 6 a.m. (next day) in Auckland . These times do not take into account Daylight Savings Time In 2010, Daylight Saving Time begins on March 14th which will be in the middle of the Team Elite trip. This will alter the time schedule listed above.
What is the electrical voltage?
Standard voltage in Maui is 120v.
What about currency and credit cards?
Maui uses United States Dollars. The following credit cards are accepted at the resort Visa, MasterCard, American Express, Discover Card and JTB. You may wish to carry credit cards for major purchases and cash with which to buy smaller items and tip. Please keep your cash in a safe (non-obvious) place and never carry more than you need. You can charge nearly all your resort expenses including most shops, restaurants, resort activities, etc. to your hotel room.
What’s not included for which I can expect to pay?
All personal travel expenses are your responsibility and must be paid for upon check-out. These items include activities you book on your own, spa services phone calls, dry-cleaning or laundry services, movies and room service.
When is check-in time and check out time?
Check in time is 3 p.m. on the day of arrival. Check out time is noon on the day of departure. Should you arrive prior to 3 p.m., there is a hotel lounge available at no charge where lockers, showers, and changing rooms are available.
How can I be contacted?
For your convenience, a leave-behind card with the hotel’s contact information will be included with your documents which will include this information:
Guest phone number 808-875-1234
Guest fax number 808-874-2411
How can I call home?
You can call directly from your hotel room, but please note that hotels charge substantial service fees. These charges will be added to your hotel incidental bill and must be settled prior to departure.
Is there a business center?
Yes, business center services include world-wide fax and telecommunications, self-serve computer rentals, laser and ink jet photocopying, laptop docking stations, and internet connection.
How may I access the Internet?
The Grand Wailea internet is available two ways:
Guest Room Using Personal Laptop: Look for the data connectivity port located on your desk. The (128K) internet service is complimentary.
Hot Spots: There are several complimentary wireless hot spots at the hotel including the business center and public areas.
Are there any restrictions for the pools and waterslides at the Grand Wailea?
The Hibiscus pool is an adult only pool and reserved for guests 18 years of age or older
Wailea Canyon Activity Pool includes pools connected by a river, four jungle pools, four tile slides, a whitewater rapids slide, a Tarzan pool with rope swing, the world’s only water elevator, a sand beach, six waterfalls, caves, three Jacuzzis and infant pool and a swim up bar.
All pool areas are open from 7 a.m.-10 p.m. Slides are open daily from 10:00 am - 5:00 pm
Are there any programs for children and teens?
Yes.
Camp Grande - a fun, spacious and friendly mini-resort for kids 5 to 12 years old!
A minimum of 3 children are necessary to operate Day and Night Camp. Reservations are requested 24 hours in advance, but not required. Morning, afternoon and evening sessions are available.
How do I make reservations for Spa Grande at the Grand Wailea?
You are encouraged to make your reservations for any spa treatments in advance or upon arrival at the hotel. The spa appointments book up quickly so you are encouraged to book early in your stay.